On behalf of Villa Fortuna Casino I would like to take this opportunity to apologise once again for the unplanned downtime we experienced on Sunday and Monday. We sincerely regret that you may have missed out on some of your weekend gaming and claiming your much looked forward to match bonuses.
Please be assured that we worked tirelessly with our software provider to overcome these issues and ensure that we could return you to your gaming as quickly as possible with a minimum of inconvenience. These issues have been resolved and BetOnSoft, our trusted software provider, would like to extend their apologies and offer an explanation.
A response from BetOnSoft:
We're sorry.
Please accept our sincere apologies for interrupting your gaming experience this past Sunday and Monday. There are no excuses.
We are genuinely sorry for the interruption, and would like to give you some insight into what happened, and answer some of the questions you may have.
What happened ?
Last week, we launched the first of many new and cutting-edge gaming features to all
BetOnSoft casinos : Game Medals.
Several BetOnSoft casinos ran great launch offers promoting these new Game Medals features, and frankly we did not predict the unprecedented response and excitement around the Game Medals launch. The sheer volume of players that responded to these offers FAR exceeded all
our expectations, and our core systems were unable to scale quickly enough to meet demand.
It then took far longer than we would have liked to provision the additional system resources, resulting in lengthy downtime.
We were simply not ready, and then not able to act fast enough.
What did we do about it ?
We have now provisioned the additional system resources required to more than meet the volumes experienced over the weekend. Capacity has been increased to ensure that all
systems can provide all players with the quality gaming experience we have always
endeavored to provide. We are confident that these changes will prevent such issues
from occurring again under similar circumstances and much higher volumes of play.
What are we doing to ensure this will not happen again ?
We have already started working with our vendor partners on several major infrastructure upgrades to significantly increase our capacity over the next few weeks. Our systems currently deal with hundreds of millions of transactions and multi-terabytes of data, and with the cutting-edge upgrades we are working on now, we expect to increase capacity more than TEN-FOLD within 6-8 weeks.
Thank You
Our sincere thanks for your response to Game Medals, and the entire BetOnSoft product. It is truly gratifying to see players enjoy and appreciate what we work so hard on.
If you liked what you have seen so far, then we have a range of features shipping soon that will absolutely blow your socks off! And this time, we'll be ready to receive you.
From the team at BetOnSoft
We hope that this has offered you a better understanding of what happened. To ensure that you better enjoy your weekend gaming we will be extending special offers to you in your weekly mail. We’d also like to remind you of Wednesday’s great offer of 25% Match Bonus Offer up to 1000€ (depending on your loyalty tier).
Sincerely,
Minela Graff
Villa Fortuna Casino
|
